Implementation
We implement the system for your clinic. You do not get a login and a manual — you get a deployment team that integrates OmniPrax into your existing EHR, phone lines, and workflows.
4–6 weeks
Typical time to first live agent
Zero downtime
Deployed alongside current operations
BAA first
Executed before any PHI is touched
The rollout
Discovery & workflow mapping
We sit with your front desk, clinical, and billing teams to document how work actually moves today — per site, per specialty.
EHR & telephony integration
Connections to Epic, Athenahealth, eClinicalWorks, Tebra/Kareo and your phone system, with a signed BAA before any PHI moves.
Agent configuration
Each agent is tuned to your protocols, templates, payer mix, and escalation rules — not a generic default.
Staff enablement
Role-based training and written playbooks so your team knows exactly when the agent acts and when a human takes over.
Supervised go-live
We run alongside your team in shadow mode, then progressively hand automation the wheel as accuracy is proven.
Optimization
Weekly performance reviews for the first quarter, then a standing cadence on turnaround, conversion, and collections.
Get a custom implementation brief
Scoped to your sites, EHR topography, and specialty protocols.
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